Charge 4 screen is too dim

[ROCKETD0G]

The screen brightness on my Charge 4 is poor.  I've followed all the guidance from previous posts on the forum.  Display is set to "Auto" but outdoors I can not see it at all.  

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @ROCKETD0G 

.I would try setting it to “normal”…that setting seems to be the brightest. Give it a try and tell me what you think.

😃 Hopefully that answers your question and provides better results 

[MarreFitbit · Accepted solution]

Hi there, @ROCKETD0G. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've tried, I'd suggest checking if your Charge 4 is in sleep mode. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, as @SunsetRunner has recommended, restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If nothing seems to work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.