Charge 4 screen issues

[Gentrobe]

I'm getting lines across my display like missing pixels in straight lines horizontally. I have rebooted it a few times but it is getting worse. Any suggestions?

[AnneDM]

For the past week, my charge 4 screen keeps going blank. Sensors are still on and data collects and syncs. I've tried various fixes: hard reset, changing clock face, removing the device from app and adding it back, reinstalling the app, etc. All these methods work to get the screen back on, but getting a blank screen randomly during the day is so inconvenient. Is it a software issue? 

[JuanFitbit]

@Gentrobe @AnneDM , Nice to see you both here. I merged your posts as they seem to have a similar situation. 

As you already tried the recommended steps, please give our team a call or chat with them . They'll be more than glad to have a closer look, 

Here you'll find our contact info.

See you around. 

[Gentrobe]

No help whatsoever

[Gentrobe]

Only help available is a stupid bot that claims to be human. No help, sorry I, a real person, could not help you.

[AnneDM]

Agreed. Fitbit lost a long term customer here.

[JuanFitbit]

@AnneDM @Gentrobe , Nice to see you  here. Thank you for your feedback. I can assure you that all our Support teams are attended by humans. 

Did you tried to chat wit our team or to call us?

See you around.