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Charge 4 screen unresponsive

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‎09-27-2022 03:09 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎09-27-2022 03:09 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

Could anyone tell me how to get out of the screen (connect to a device) and back to a normal screen

 

 

Moderator Edit: Clarified subject

 

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‎10-29-2022 05:38

‎10-29-2022 05:38

Hi there, @Monnoopt. Welcome to the Community Forums. 

 

To better assist you, would you mind sharing with me the exact error message you're receiving on your Charge 4? Is your Fitbit device only showing "connect to a device"? 

 

In the meantime, please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎10-29-2022 05:38

‎10-29-2022 05:38

Hi there, @Monnoopt. Welcome to the Community Forums. 

 

To better assist you, would you mind sharing with me the exact error message you're receiving on your Charge 4? Is your Fitbit device only showing "connect to a device"? 

 

In the meantime, please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-29-2022 20:53

In response to MarreFitbit

‎10-29-2022 20:53

All good worked it out

Get Outlook for iOS<>
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‎10-31-2022 13:08 - edited ‎08-04-2023 04:17

In response to Monnoopt

‎10-31-2022 13:08 - edited ‎08-04-2023 04:17

@Monnoopt Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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