Charge 4 screen wake isn't working

[Goozenberry]

The only way I can get the charge 4 to display is to push the button on the side. Seems to have started about 4 days ago or so. 

Thanks

Moderator edit: subject for clarity

[Fwpd1300]

This got mine back on track. Thanks

[LizzyFitbit]

Hi @JEBHeaton. I hope you're doing well.

You're welcome and thanks to you for your efforts in troubleshooting your tracker. You're right about the options available in the Settings app, however you need to go to the Quick Settings section to find the Screen Wake setting.

That being said, on your Charge 4, press and hold the button to access the Quick Settings, you'll get DND, Sleep and if you scroll down you'll get Screen Wake. If you see this icon dim with a line through it, tap on it to turn it On.

Let me know how it goes.

[Zappadosis]

Mine doesn’t work at all so getting a replacement --

*~D~*

[JEBHeaton]

Hi Lizzy

What you didn’t mention and I was unaware of (because I’m set up for contactless payment on my Charge 4) is that Quick settings only appears after long press produces “Tap to unlock” screen. THEN a left swipe enables you to see DND etc.
Yay! I’ve found Screen wake at last. And it works. Hurrah! Thanks for your time, and for those with payment app set up on their Charge 4, follow steps above 🥳

Best wishes
Janet

Sent from my iPad

[LizzyFitbit]

Hi @Zappadosis and @JEBHeaton. It's nice to see you here again.

@Zappadosis, thanks for sharing that your Charge 4 wasn't working well. It's great that you'll receive a replacement tracker and I'm sure you'll enjoy the experience with it. For more details on how to set up a replacement device, check this help article.

@JEBHeaton, you're welcome and thanks for the heads up about the steps followed to find the Screen Wake settings. I'm glad your Charge 4's screen is now working when moving your wrist and I hope you reach many goals with your tracker.

[Raiko1984]

Thank You! 

[Annabelross]

How do I stop the DND being Grey?

[LizzyFitbit]

Hi @Raiko1984 and @Annabelross, welcome! It's nice to see you on board.

@Raiko1984, you're welcome. Let me invite you to our Health & Wellness board where you can share your success stories, create new topics and find encouragement from other members.

@Annabelross, just to confirm, would you like to turn off the DND on your Charge 4? To do that, please press and hold the button, swipe left to access the quick settings screen and tap DND to turn it off. The icon will appear dim with a line through it when it's off.

[2000184204262]

my sleep isn't grayed out... how do I change this?

[LizzyFitbit]

Hi there, @2000184204262.

Thanks for joining this thread and just to confirm, do you mean that the Sleep Mode is grayed out? If this is correct, that means it's turned off and your Charge 4 will turn on when moving your wrist or receiving notifications. In case you want to turn it on, just press and hold the button, swipe left to access the quick settings screen and tap that setting to turn it back on. Check this help article to find more details about your tracker's settings.

[EmpatheticSr]

I so appreciate having forums for easy obvious fixes to simple problems. Obviously I had inadvertently triggered DND and Sleep settings. So I tapped them to “off.”  Problem solved. 

[Fwpd1300]

I didn’t even know about all the options. Technology challenged here. Thanks

Sent from my iPhone

[LizzyFitbit]

Hi there, @EmpatheticSr and @Fwpd1300.

I appreciate your efforts while troubleshooting your trackers. I'm glad the steps shared in this thread worked for you and I hope you can keep enjoying the Fitbit experience. By the way, I’d like to invite you to visit our Health & Wellness board where you can find great tips, share your story and make new friends!

Happy holidays! 🎄

[Fluffyshotme]

Thank you, that fixed it 

[Tamali]

Pleeeeeese let us know what the fix is. Thank you!

Moderator Edit: Formatting

[EmpatheticSr]

It was awhile ago but I found the solution on the forum. But basically somehow I had unknowingly turned on the “do not disturb” setting. I reset it to “off” on my FitBit by side swiping to the “settings” option then scrolling down to “DND.” That worked for me. Hope that works for you.

[Nee011]

Tried solution it worked thanks!

[VRodman]

Worked!

Thanks!

[LizzyFitbit]

Hi everyone, and welcome to our new members!

@Fluffyshotme, @EmpatheticSr, @Nee011 and @VRodman Thanks for the details provided, I'm glad the suggestions shared in this thread worked for you. I hope you can keep enjoying the experience with your Charge 4 and in case you have time, check out our Health & Wellness board where you can find inspiring stories and great tips to create healthy habits, as well as achieve your goals. 😊

@Tamali Thanks for joining this thread. As our members mentioned, please make sure the DND and Sleep Mode are turned off. These settings will prevent your tracker from receiving notifications and turning on when moving your wrist. To check this, press and hold the button, swipe left to access the quick settings screen and tap a setting to turn it on or off.

[JjackFit]

I tried all the options listed and wake screen is still not working. I get the quick settings menu and I've turned on Screen Wake and turned off DND and Sleep. It's still not turning on when I turn over my wrist. It was doing it when I first got the watch, but hasn't worked for months.

Getting frustrated.