Charge 4 setup issues

[Egeio]

I have tried everything multiple devices, forgetting the devise, resetting my Fitbit, resetting my phone, checking everything up to date and still cant pair it and I cant update it because I can not pair to my phone or any device I have seem other people with this problem no one seems to be able to fix it.

Moderator edit: subject for clarity

[Rich_Laue]

Are you trying to pair the tracker through the phones Bluetooth. 

Or are you trying to setup the Charge 4 to your Fitbit account @Egeio?

You say everything is up to date, does that mean your Charge 4 is connected to your Fitbit account? 

[Egeio]

So I connected it the first time and it worked. Then I tried to use some of
the features and it said it needed to be updated I checked for updates and
it said it was up to date but still When trying to use the feature it said
it needed an update. Checked my phone the app and it was up to date. I
looked for fixes and it said to remove the device and pair the device
again. I did and when putting in the code I got a message saying something
went wrong there was an error when trying o paiR your device I tried
resetting the watch turning of bluetooth. Even used multiple devises but
still got the same results.

[Egeio]

So I connected it the first time and it worked. Then I tried to use some of the features and it said it needed to be updated I checked for updates and it said it  was up to date but still When trying to use the feature once agin it said it needed an update as it said before . Checked my phone and the app and it was up to date. I looked for fixes and it said to remove the device and pair the device again. I did and when putting in the code I got a message saying something went wrong there was an error when trying o paiR your device I tried resetting the watch turning of bluetooth. Even used multiple devises but still got the same results. 

[AlejandraFitbit]

It's great to welcome you, @Egeio and @Rich_Laue, thanks for the input.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this pairing issue. I would like to know if you keep having this problem? If so, take a look at the article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know the outcome. 🙂

[MillieB007]

I've had the same.  I even got my device replaced.  The new charge 4 I could pair, but nothing else - it never moved from the setup screen.  did you ever get resolved.  Support are useless, terrible service. Never had these issues with Charge 2

[Egeio]

No never got it to work. Tried to replace but had trouble with it.

[AlejandraFitbit]

Welcome to the Forums, @MillieB007 and @Egeio, thanks for the input.

If you keep seeing the fitbit.com/setup in your trackers after setting them up, I recommend trying the following:

1. Remove the devices from your accounts.
2. Remove the devices from your Bluetooth settings in your phones.
3. Perform a hard reset (hold the button for 8 seconds).
4. Try the setup process again.

Keep me posted.

[SunsetRunner]

I've done all the steps described 8 or 9 times now over the last day with no success. Once the setup process finishes the display goes blank. I have waited varying lengths of time with no success. Tracker won't synch after the initial setup synch either. It's like it sets up for 5 minutes then loses everything and you're back at square one. Extremely frustrating.

[rkelway]

Hi

I'm having the same problem. It's my first fitbit and I regret buying it. I'm hoping support can help. Did the problems you were experiencing get resolved?

[rkelway]

I just bought one and it was a big mistake. 

Spent 2 hours trying to set up to find out Fitbit had system error and it won't work until they resolve. 

[SunsetRunner]

I spent several days trying to get it running and gave up.

I've returned it to the store and bought a Garmin Vivoactive and couldn't be happier with it.

[aman_jha]

First bought chrge 3 spl edition and had issues with it to set it up and use it. Thought this could be one of issue so returned the product and bought charge 4. Cannot get the setup process complete after several days of trying. 

Will be returning the product and never ever to buy a fitbit device. This product sucks and customer care is even worse. They force me to take a picture of the issue on the watch with a hand written case number. Was told sharing just the error picture is not sufficient. 

Avoid buying fitbit they have lost it.

[SteveHumphress]

Is Fitbit ever going to fix this problem that has been going on for several years (based on forum questions on exact same problem).  My Charge 2 has been paired to my phones (current is Google Pixel 3a) for years and just quit sycing last Tues. I have searched this forum and found that Fitbit has had this problem for several years. When trying to pair, the phone and Fitbit app recognize the Fitbit device but when you input the 4 digit code you get a "not working" message. I have tried all the suggestions from other forum pages about this same problem that persists (delete Fitbit app, cache ,data, clear bluetooth cache, turn off phone, re-istall app, restart Fitbit device several times, remove prior synced Fitbit device from account, etc.) Nothing works.  Does Fitbit have a solution yet?  I was going to upgrade by Fitbit device soon but I will not if Fitbit is still having this same problem with Charge 4's and new devises!

[Egeio]

No answer or solution as of yet

[Puddled0306]

Try Clear User Data from the fitbit. It worked for me.

Settings > About > Clear User Data

[kjmore]

Thank you! This worked for me. 

[Zer0theher0]

Made a bs account just to say thanks. Worked like I was hoping it would.

[Justzfacts]

What worked for you.  Mine still doesn't work.

[Puddled0306]

It has been some time but from my post I believe it was tis which worked for me:-

On the fitbit it's self. 

Swipe left to right until Settings is displayed and press Settings.

Swipe bottom to top until About is displayed and press About

Swipe bottom to top until Clear User Data is displayed and press Clear User Data

Then go through the set-up procedure again.