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Charge 4 showing the wrong time and won't sync

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‎03-02-2022 13:04 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-02-2022 13:04 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

I did not wear my watch for a few days as I was getting an obnoxious tan line...and now somehow, someway...my watch has TRAVELED BACK IN TIME!! I know...it IS cool. but I need for it to go ahead and get with me on the day and date and time etc. I cannot get it to sync. I plugged it into its dongle and plugged that into my PC.  Doesn't do anything. The phone app says 'sync' but nothing happens there either.....HELP! I must know my steps...I must feel guilty and shame my fatness!! 🙂 Thanks guys

 

Moderator Edit: Clarified subject

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‎03-04-2022 08:27 - edited ‎06-10-2023 10:49

‎03-04-2022 08:27 - edited ‎06-10-2023 10:49

Hi there, @TopherWise. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand how you must be feeling. 

Keep in mind that your Fitbit devices may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Since you're running into syncing issues, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-04-2022 08:27 - edited ‎06-10-2023 10:49

‎03-04-2022 08:27 - edited ‎06-10-2023 10:49

Hi there, @TopherWise. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand how you must be feeling. 

Keep in mind that your Fitbit devices may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Since you're running into syncing issues, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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