Charge 4 sleep mode not working

[MartySpr]

For months I have used sleep mode without an issue. Now when I do a long press and choose Sleep nothing happens. the screen does not dim and if I move my wrist the display starts. I have not made any configuration changes and have re booted the fitbit several times.

[LucioFitbit]

Hi there @MartySpr. Welcome to Community Forums.

I understand how you fell about this and appreciate the troubleshooting performed. Your settings might have changed when unintentionally pressed the button, for example contact with water can behave as a button press. For help accessing the button shortcuts and quick settings for each device, see How do I navigate my Fitbit device?.

Sleep mode doesn't automatically turn off unless you set a sleep mode schedule. To schedule sleep mode to automatically turn on during certain hours:

1. Open the Settings app and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on Do Not Disturb and Sleep Mode at the same time.

Hope this helps.