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Charge 4 stopped receiving notifications

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‎12-16-2022 19:49 - last edited on ‎12-19-2022 14:28 by Fitbit Moderator

‎12-16-2022 19:49 - last edited on ‎12-19-2022 14:28 by Fitbit Moderator

I'm not getting messages 

 

Moderator Edit: Clarified subject

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‎12-19-2022 14:29 - edited ‎10-12-2024 12:23

‎12-19-2022 14:29 - edited ‎10-12-2024 12:23

Hi there, @Blondie10000. Thanks for stopping by in the Community Forums. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. 

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Charge 4 from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Charge 4 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-19-2022 14:29 - edited ‎10-12-2024 12:23

‎12-19-2022 14:29 - edited ‎10-12-2024 12:23

Hi there, @Blondie10000. Thanks for stopping by in the Community Forums. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. 

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Charge 4 from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Charge 4 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes