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Charge 4 stopped syncing

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‎04-10-2023 23:27 - last edited on ‎04-11-2023 10:04 by Fitbit Moderator

‎04-10-2023 23:27 - last edited on ‎04-11-2023 10:04 by Fitbit Moderator

My charge 4 stopped syncing four days ago.  I have had this problem before and all I did was unpaired and re-paired. This time it won't pair back to my phone. My phone finds the device through my Bluetooth but can't/won't go any further then that. 

 

 

Moderator edit: format and label. 

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‎04-11-2023 10:13 - edited ‎05-26-2023 12:54

‎04-11-2023 10:13 - edited ‎05-26-2023 12:54

Hi there, @LunaL219. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Charge 4 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 4.
  • If there is no connection, restart your Charge 4.
  • Once your Charge 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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‎04-11-2023 10:13 - edited ‎05-26-2023 12:54

‎04-11-2023 10:13 - edited ‎05-26-2023 12:54

Hi there, @LunaL219. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Charge 4 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 4.
  • If there is no connection, restart your Charge 4.
  • Once your Charge 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-11-2023 22:03

In response to MarreFitbit

‎04-11-2023 22:03

So I did all of that. I now get to the code part and then I get stuck.

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‎04-11-2023 22:11

‎04-11-2023 22:11

On your phone, go to Settings. Bluetooth and turn Bluetooth off and back on. Open the Fitbit app and try to sync your device. If your device doesn't sync, restart it.

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‎04-13-2023 15:59

In response to Johnharper

‎04-13-2023 15:59

I am having the same issue with two of my Charge 4’s. I did all the same troubleshooting above but both only get as far as putting in the code and then nothing happens. 

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‎05-04-2023 01:38

‎05-04-2023 01:38

Fitbit sync errors are usually related to the fitness tracker becoming disassociated with the smartphone, tablet, computer, or iPod touch it was initially connected to. This can be caused by connecting to too many devices at once, the Bluetooth not working properly, or a minor glitch in the Fitbit's operating system

 

Regards,

Diana

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