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Charge 4 stopped syncing

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‎01-10-2023 04:55 - last edited on ‎01-10-2023 08:30 by Fitbit Moderator

‎01-10-2023 04:55 - last edited on ‎01-10-2023 08:30 by Fitbit Moderator

Charge 4 stopped syncing today. Stuck on 1/9/2023 iPhone 12. Tried everything. Please help!

 

Moderator Edit: Clarified subject

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‎01-10-2023 08:32 - edited ‎12-12-2023 10:07

‎01-10-2023 08:32 - edited ‎12-12-2023 10:07

Hi there, @roxburyrippon. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done so far, please try the following:

  • Unpair your Charge 4 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 4.
  • If there is no connection, restart your Charge 4.
  • Once your Charge 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎01-10-2023 18:24

In response to MarreFitbit

‎01-10-2023 18:24

Hello and thank you. After a series of reboots, unpairing, etc I’m back up. 

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