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Charge 4 stopped tracking my data

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‎08-05-2023 16:55 - last edited on ‎08-08-2023 10:29 by Fitbit Moderator

‎08-05-2023 16:55 - last edited on ‎08-08-2023 10:29 by Fitbit Moderator

My Charge 4 is basically just a watch now. It no longer tracks anything. The sensor may be gone as the green sensor light no longer comes on. I've rebooted it, I've reset it. I'm not sure what to do with it now. 

Moderator Edit: Clarified subject

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‎08-08-2023 10:30

‎08-08-2023 10:30

Hi there, @Thursty14. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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