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Charge 4 stuck on 001

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‎11-25-2022 02:48 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎11-25-2022 02:48 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

Only showing flashing dots and 001

 

 

Moderator Edit: Clarified subject

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‎11-26-2022 07:21 - edited ‎07-29-2023 11:59

‎11-26-2022 07:21 - edited ‎07-29-2023 11:59

Hi there, @RosieGeorge. Welcome to the Community Forums. Thanks for the details provided in your post. 

To solve this issue, I suggest following the steps below in the order listed:

  • Unpair your Charge 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-26-2022 07:21 - edited ‎07-29-2023 11:59

‎11-26-2022 07:21 - edited ‎07-29-2023 11:59

Hi there, @RosieGeorge. Welcome to the Community Forums. Thanks for the details provided in your post. 

To solve this issue, I suggest following the steps below in the order listed:

  • Unpair your Charge 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer