Charge 4 sync issue

[AdityaSingh]

I am unable to sync my Charge 4 to the application since last week. I tried to remove the device from app and pair it again with a hope that it might work but now I am even unable to pair my watch. Please assist 

Moderator edit: format

[UnhappyinAlg]

I also couldn’t get my charge 4 to sync. Uninstalled it and tried to reinstall it. It connects to my phone and I get the 4 digit code to enter on the app. After I enter it it tries to install but can’t and the is a message scrolling across the bottom of the charge 4 screen that tells me to download the Fitbit app or update it. I am already using the app to install the Fitbit and I updated it and still get the same thing every time. Come on fitbit! Figure out a fix for this. I can still use it as a watch but since I can’t reinstall it and sync it the time is almost a minute behind which is what started this whole issue. I noticed that the time was off and tried to sync it with the app so that the time would adjust and now I have a Fitbit that only tells me the time and isn’t accurate at that. These things are to expensive to just stop working for no reason.

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An update to my previous post. About an hour after I tried to re install my charge 4 one last time, I felt a vibration on my wrist and looked down to see a green check mark on the screen. I opened that app and everything was back to normal and working. I can’t explain it. I didn’t do anything different but it finally worked. Good luck to everyone else with this issue.

[RachelGomez1619]

Troubleshooting tips

Force quit the Fitbit app on your phone. 
On your phone, go to Settings. 
Open the Fitbit app and try to sync your watch.

Regards,

Rachel Gomez

[UnhappyinAlg]

I did that several times over the last few days and again yesterday. About an hour after I did it yesterday I felt a vibration on my arm and saw a green check mark. Everything is back to normal now.

Rhonda Flannigan

[AdityaSingh]

For me, it's still the same 😞

[UnhappyinAlg]

Sorry, it’s very frustrating. Hope yours comes back to life soon. Wish I could tell you the magic fix but I just kept doing what they suggested and eventually it fixed itself.

Rhonda Flannigan

[DavideFitbit]

Hi, welcome back to the Community forums, @AdityaSingh. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 4.

If you're having trouble to pair your device, please follow the recommendations in this article. If the device is paired and you're not able to sync, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device. If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

@UnhappyinAlg @RachelGomez1619 Thanks for taking the time to share the steps that worked for you.

[Kiwifire]

I am having the same problem as everyone else. Since the 10th of March I haven’t been able to sync. What you have suggested still does not work. 

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And Davidefitbit what do you mean the flat end, have you seen the Charge 4 charging cable? It has a gripper, no flat bit.

[DavideFitbit]

@Kiwifire Thanks for your reply. 

Could you please provide a few more details about the issue you're experiencing and about the steps that you already tried that were not successful? Is your device not syncing at all or it does sync at times? Are you able to see any information in the app?  

Thanks for the feedback about the restart procedure, I've updated my post with the correct information. 

[UnhappyinAlg]

Sometimes it does but sometimes it stops about a third of the way through.

Rhonda Flannigan

[Usirishgirl]

Hello Davide,

I tried to reset my Charge 4 and did the steps you mentioned above. 

My issue started when I bought a new phone, a Samsung S22. The fitbit app and phone have the most up-to-date versions.

To me,  it seems there is a bug or something  since several people have been having issues. 

Thanks for your help,

Erin

[DavideFitbit]

@UnhappyinAlg @Usirishgirl Thank you for your reply and for confirming that you already tried all the steps suggested earlier. 

In this case, since you already tried the steps suggested earlier, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

[lucybr66]

I'm having the same problem since last Thursday. It's stuck on 3,118 steps and nothing is updating--sleep, steps, etc. So frustrating. I've deleted the app and reinstalled, logged off and then back on, and force quit and restarted. C'mon, FitBit--fix this, please!!

Moderator edit: format

[DavideFitbit]

@lucybr66 Thanks for sharing that you've been having the same problem with your Charge 4. 

Could you please provide a few more details? Let me know if none of your daily stats are syncing to the app and if you already tried all the steps mentioned here earlier. 

[lucybr66]

Hi David, I just restarted the tracker itself (missed that one instruction) and it appears to be working again because my steps zeroed out but starting counting as soon as I put it on and walked around. I'll return and let you know if it's still having problems, but I do think it's fixed. Thank you!!!

[DavideFitbit]

Great, thanks for sharing this update! Let me know if the issue persists, @lucybr66. 

See you around.