09-01-2022
18:04
- last edited on
12-14-2022
13:52
by
MatthewFitbit
09-01-2022
18:04
- last edited on
12-14-2022
13:52
by
MatthewFitbit
Hello. My charge for was plugged in charging at night.on a counter, no fans, nothing around it. dead quiet night. I put it on at 7 Am and 10 minutes later I'm getting congratulated for 70000 steps.
Can this be adjusted and why would this happen.
Thanks!
Moderator Edit: Clarified subject
09-02-2022 12:54 - edited 06-02-2023 12:50
09-02-2022 12:54 - edited 06-02-2023 12:50
Hi there, @Catlover2.0. Thanks for stopping by in the Community Forums and the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from.
I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?
For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?
If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-05-2022 13:53
09-05-2022 13:53
Thanks for the reply. My phone is turned off at night and no other apps etc used and my fitbit was charging on a counter. . It went back to normal the next day but just wanted to have it out there so people know this has happened. No mobile tracker is used.
Thx. For replying!