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Charge 4 tracking too many steps while sleeping

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‎09-01-2022 03:16 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎09-01-2022 03:16 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

I'm getting 23, 000 step spikes on my charge 4.once or twice a week. These happen when I'm asleep and I get all the steps in 15 minutes.  Basically I'm sleepwalking doing around 55 mphs!

 

 

Moderator Edit: Clarified subject

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‎09-01-2022 04:54

‎09-01-2022 04:54

Hi, @Alfronce , do these steps stay on your record?  I sometimes have weird step glitches when my Inspire 2 syncs, but they always disappear after a while and everything is correct.  I think it is a weird app glitch, and not related to the device, but I might be wrong.

Sense, Charge 5, Inspire 2; iOS and Android

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‎09-02-2022 12:57 - edited ‎07-15-2023 04:30

In response to Julia_G

‎09-02-2022 12:57 - edited ‎07-15-2023 04:30

Hi there, @Alfronce. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from. @Julia_G Thanks for your input!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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