Charge 4 won't sync after iOS 15 update

[Marg1959]

I have updated my apple phone with iOS 15 and my charge 4 won’t sync.

it states I have no internet connection.

my phone has heaps of data and I have no problems surfing the internet. Why?

I have tried turning of the Bluetooth,deleting the app then turning off my phone and restarting the phone, downloading the app again and turning on the charge 4 and still have the same problem. Please help me thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Marg1959. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done so far, I'd recommend trying the following:

1. On your phone, tap Settings →Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device.

2. Turn off Bluetooth

3. Restart your Charge 4. For more information, see How do I restart my Fitbit device?

4. Turn on Bluetooth  

5. Open the Fitbit app and set up your tracker as new device to refresh the connection: 

• Tap the Today tab → Tap your profile picture 
• Tap Set Up a Device. 
• Choose your device and follow the on-screen instructions to continue.

If you continue having issues, see Why won't my Fitbit device sync?

Hope that helps. 

[Marg1959]

Hi
I tried all that you have asked and still have the same problem.

[Image.jpeg]
As you can see I have data and2 bars with Telstra.
But the only way it works now is when I connected to wifi.
Please help.
Regards Marg
Get Outlook for iOS

[MarreFitbit]

@Marg1959 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Marg1959]

Hi great new my problem is fixed.
Apple had another update to do ios15.1 so I did it and all is good now. Thanks for your help.

Regards Marg

Get Outlook for iOS

[MommieWee2015]

Omg I was just having this same problem! Thanks for coming back and posting about the 15.1 update!

[JennyKnecht]

THANK YOU 🙏 worked brilliantly ❣️