help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2022 05:39 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎08-20-2022 05:39 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

Ive been havimg problems with my charge 4 syncing for many months.... i blamed it on my phone at the time as it wasnt in great repair. I have now moved country and have a new phone but my watch still wont sync with phone....and is showing the time at home in ireland rather than my new timezone. Can anyone offer any help or suggestions? Thanks

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎08-25-2022 12:10

‎08-25-2022 12:10

Every 4 days or so my Charge 4 stops syncing.  Sometimes just resetting the Fitbit while it's in the charger corrects this.  Other times I have to reset it and re-start the iOS app.  Sometimes I have to reset the Fitbit and uninstall/reinstall the app and remove the Charge 4 from my account and re-add it.  Sometimes I have to try these things multiple times, but I always manage to re-establish the connection eventually.  I was hoping that this morning's firmware update would have fixed this, but it looks like the problem is still there.

Best Answer
0 Votes