Charge 4 won't sync

[Isbjorn101]

I am now on my second charge four in less than a year, they simply do not sync, I have my first one here boxed to return, but no idea how to contact the suggested carrier, the second one has gone the same way as the first, sync has gradually got worse, each time I have to pair again sometimes twice. I have just cancelled my Premium subscription, I have had absolutely no problem with the sync on my Garmin. I promise that I will never buy another Fitbit product they not good, outside in sunlight you cannot read the screen, so showing alerts is a joke. I wish that I had not purchased the second one, I should have learnt my lesson 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Isbjorn101  if customer support authorized the return of a device, they should have emailed you with instructions. You might want to get in touch with them for any questions. We're the community forums and people who use the products, but can't help with support issues.

[AndreaFitbit]

Welcome to the Fitbit Community, @Isbjorn101. I'm sorry to hear you have experienced difficulties syncing your Charge 4.

You can check help article: Why won't my Fitbit device sync?

I checked your case and last interaction said that you had to ship your Charge 4 whenever you were ready. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks for your assistance @Odyssey13.

[Isbjorn101]

Quite honestly, I can see no point in contacting anyone else about this, the last time I contacted Fitbit it was like wading through molasses, an experience I do not wish to repeat. I can manage without the problems. 

[AndreaFitbit]

Thanks for getting back to us @Isbjorn101.

Thank you for sharing your experience with customer service. I understand how frustrating this could be and we forward this feedback  to our team.