Charge 4 wristband connection broke off

[Lifes2good]

I do not know if my Charge 4 is still under warranty. It was shipped Jan 2021.  But the connection for the wrist strap just broke off without any known stress.  Is there any way to repair this?  I tried super gluing it back on but obviously did not get is back together well because the band will not stay connected.

Moderator Edit: Clarified subject

[1234sailor]

same problem here

[nostreedamus]

Same. This is a known issue for the Charge 4s and they won't do anything to help customers.

[7Bond]

It’s too bad Fitbit can’t make a quality product they can stand behind. When I spend $150 on an item I expect it to last for a while. My band broke off after  14 months. That part clearly needs to be metal, not plastic. 

I’m thinking about Garmin too. I’ve had a Fitbit for at least 7 years. This one lasted 14 months.

Moderator Edit: Merge replies 

[SNAK]

I can't believe they continue to sell the without addressing this issue 

[ABASU2020]

My charge4 band connection also broke off after using it for a little over a year. The connectors in Charge4 were plastic and bad design. Is Fitbit going to do the honorable thing and send a replacement out of warranty or am I SOL! Seems like a known and documented problem. Thanks.

[SNAK]

From what I've seen thus far all they have offered after a year was a small discount on another Fitbit product.  I tried another brand and didn't love it. Picked up a Fitbit versa from Costco for $149 CAD and was happy to see it has a different strap attachment with a pin which should be better.

[Suzepb]

I ended up getting a Charge 5 at Costco, they completely re-designed the band. The Costco bundle gets you two different bands which I also liked. And at least Costco stands behind the products they sell. Correct, FITBIT offers 35% discount but not off all the trackers, and not on any that I wanted. I hope you love your new purchase!

I hope my new Charge 5 from Costco lasts longer than 14 months.

I guess they do not care about the customers who are loyal to them and wear their Fitbit often. I noticed that the directions now say to take it off from time to time. I love using mine to track my sleep.

Moderator Edit: Merge replies 

[HeidiHeid]

Were you able to fix it?

[ABASU2020]

Nope

Moderator Edit: Removed personal info 

[HeidiHeid]

I have an option to get a new Charge 4 Replacement for free or get 50% of another watch, and I am considering Charge 5. Another post said the Charge 5 has the same problem, but you say the bad design was corrected. Is this correct?

Ok thanks!!!

[ABASU2020]

Yes, I also got a Charge5. The design was corrected using metal parts in
the place of charge 4 plastic parts.

Please lmk how to get a free charge4 replacement band.

Thanks,

Abhi

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Abhi Basu

[HeidiHeid]

Unfortunately, I thought I just needed a replacement band for the charge 4 and bought one and another charger on Poshmark before finding out the Fitbit was broken and not fixable. Now have two charge 4 chargers, a full extra band (small), half of a small band, and half of a large band that I am trying to sell to get my money back.

[biketo100]

Same here. My wife has now had three fitbits break in that same way - the plastic bits on the case that allow the band to affix to the watch unit and I have had two break that way and one that failed due to a fading display. None were under warranty. Once I got $50 credit on the purchase of a new one. No more. Kind of tired of paying ~$100 per year for a fitbit. Now going to try one of these I think https://us.amazfit.com/products/amazfit-gts-4-mini . 

My last one was purchased late Aug.2021 and broke today 12/2/2022 so life of 15 months. Sounds like what a lot of other have experienced. So we have multiple fitbits that COULD still function if they could fit inside of a differently designed band. 

From a companies standpoint, it's a nearly perfectly designed product in that it fails just past warranty necessitating a new one or a change. I don't really want to change but then again, how can I look at myself in the mirror AND buy yet another one. 

[unfittouse]

I am on my second fitbit Fourth because of other issues) for the same reason, previously  I have had to get new straps. I think by now I am out of warranty. This is pathetic. I am now researching a more reliable product, if anyone has any advice, I would be glad to hear it. I definitely won't be buying fitbit again.

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I think you are lucky to be getting a replacement.

[ABASU2020]

Went to an apple watch series 7 and no issues since 🙂


--
Abhi Basu

[unfittouse]

Thank you.

[Lifes2good]

Fitbit did eventually replace my Charge 4, but the band on the replacement unit failed last week.  Since it is no longer under warranty, I tried the super glue again.  It is working great.  So if you cannot repair your band connection, I suggest cleaning it well and applying super glue.

[unfittouse]

Thank you. I did get ANOTHER replacement, but won't hold my breath for how
long it will last.

[Shue31]

I have the same problem the clip on the watch head broke after I replace the band twice for a different issue.

[TG1798]

It's the screws in the mechanism. They get corroded and break off. A really bad design flaw for a product that is supposed to be water-resistant.