Charge Being Discontinued

[bgkage]

Discovered that the Charge is being discontinued.

http://help.fitbit.com/articles/en_US/Help_article/Is-Alta-replacing-Charge/?q=alta+charge&l=en_US&f...

That concerns me being that I just bought one a couple of weeks ago. I've already had trouble and they are sending me a new one. Don't disappoint me, FitBit!

[ellisonamy]

I'd swap to another brand but the same thing happened with jawbone. They
don't seem to be made to be used for any more than a year, pretty average
given the price (especially as it's nearly double in Australia).

[Scott2020]

Mines has warped badly and doesn't function correctly

Sent from my iPhone

[ACG]

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@Lua2016 wrote:
Funnily enough the same thing just happened to me. I got a replacement , and in less than a year the band is coming apart... Let's see what happens now....

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Put a dab of super glue on it, fixed mine in May and it is still going strong. 

https://m.youtube.com/watch?v=oTOINaksZek

[Scott2020]

Thanks but you shouldn’t need to be glueing things after 7 months.

Sent from my iPhone

[ACG]

@Scott2020

If it's only 7 months old, contact customer support and they will send you a new one. My fix is for devices that are out of warrenty. 

[nicolasrainey]

How do I connect the charge with the IOS app?

[Julia_G]

Hi, @nicolasrainey, on the account screen scroll to "set up a new device" and follow the instructions there.  If that does not answer your question please post again being more specific about what your issue is and what problems you are encountering.

Welcome to the forums.

[smr1]

I have a Charge that won't even turn on anymore. It's old and I no longer have the receipt. What would Fitbit be willing to do? Does anyone know if I'd get a replacement? And if so would it be the Alta or a Charge 2?

[Julia_G]

Hi, @smr1, if your Charge is still under warranty then Fitbit will probably offer you the closest equivalent device, which I think is the Alta, or a discount on another Fitbit device of your choice.  Usually you do not need a receipt for warranty claims, as they will be able to tell from the original registration date on your Fitbit account how old the tracker is.

If it is out of warranty (one year most of the world, two years in the EEA) then they may, entirely at their discretion, offer you a discount on a replacemnt product. (Fitbit is pretty nice that way) It is always worth asking!  

Welcome to the forums.

[MicahM]

I got a fitbit charge a year ago and the band is peeling off, do you know where I can purchase a new one?

[CMLHK]

Don't get a Fitbit. Get a Garmin. Because of ongoing problems with the bands I switched from Fitbit to Garmin about a year ago and have been happy with it ever since. There are numerous stories about Fitbit band problems and my queries to the company about what they would do to fix them were never answered, so I mad the change and have been happy with it.

[Scott2020]

E bay sells a replacement strap I no longer use Fitbit as I bought two charge hrs and the straps peeled within a few months and Fitbit wouldn’t replace them as they were discontinuing them.

Sent from my iPhone

[rurob]

I would check Amazon if in fact you want another Fitbit Charge. Check out
some of the other devices.

[Scott2020]

You must be joking I bought two which failed within months and your customer service was shocking, your company weren’t interested to n the fact I spent hundreds of pounds and after a few months the products were falling apart when they were cared for as per your own instructions.

Sent from my iPhone

[FerdinandFitbit]

Hi everyone! Great to have you all in the Fitbit Community Forums! 🙂

As a general way to address this concern for anyone who may have questions about this, while we’ll continue to support our Fitbit Charge users, we’ve decided to discontinue selling the Fitbit charge a while ago due to our latest trackers that have the same but improved and added features. If you'd like to compare our newest models, click here.

If you have any more questions on this, feel free to let me or any other moderator know.

[Scott2020]

I’ve just had a private message from Fitbit telling me my comment was removed.This was a comment stating my experience of their customer service and policies was disgraceful.I bought two devices costing hundreds of pounds which failed within 3 months due to poor construction and materials and Fitbit weren’t interested.They wouldn’t replace the two charge HR,s after the bands fell apart after normal use and were wiped down and dried after every use but Fitbit didn’t care or do anything to help.Now I’ve been told that my comments inflammatory and has been removed, in my opinion to cover up their poor products and policies and the terrible way in which my situation was handled.I was left with two useless devices and out of pocket for hundreds of pounds and Fitbit took their money and ran.

Sent from my iPhone

[terpgrace3]

The charge I have no longer connected to the fitbit app. I  called and the result was I ended up having to get a new fitbit. I don't want to keep investing in something which makes my device obsolete so I have to keep purchasing newer devices.

[Heyseuss]

I am really concerned about my Charge 3 being discontinued. Had it 6 months just got a new one sent to me. What should get instead? 

[Julia_G]

Hi, @Heyseuss and @terpgrace3 the original Fitbit Charge is a really old device (maybe 5 years?).  

Fitbit always continues to support its older devices, but sometimes, like all electronics, they no longer work effectively.  As I am sure you know, all rechargeable batteries have a limited lifespan.  However, having said that I still have a Fitbit One, which was discontinued a couple of years ago, is still going strong, and still works on my account.

So just because there is a new Fitbit out, if you are still happy with the old one, you can be confident that Fitbit will still work with you!

[Heyseuss]

Thank you, ultra marathon racer for the heads up on the "charge fitbit". I
just feel really bad about that. I loved my Charge 2. Thought 3 was new...
It is only 6 months old. Sorry to hear Fitbit lead me to believe this was
the way to go. Thank you again