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Charge GPS mapping stopped working

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‎06-21-2019 20:50 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-21-2019 20:50 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

I have been using my charge 2 for over 1 year.  Until June 1 it reasonably tracked my routes and mileages.  For the past two weeks it has stopped tracking properly.  It draws straight lines between several points and doesn't report the distance at all.  What happened around June 1?

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‎06-23-2019 09:28

‎06-23-2019 09:28

@Andyfitz Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your GPS data recording. You can try refreshing the link between your phone and your Charge 2 by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-23-2019 14:10

In response to AlvaroFitbit

‎06-23-2019 14:10

It worked. I followed them exactly and it tracked my bike ride as it
should. Thanks for your help.
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‎07-12-2019 11:55

In response to Andyfitz

‎07-12-2019 11:55

I actually spoke too soon.  It worked that first day and then subsequently failed to track properly. I had hoped the most recent update would have fixed the problem but it too only worked one day.  what has happened?

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