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Charge HR 2 not synching all data

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‎04-02-2019 17:02 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-02-2019 17:02 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have tried resetting 3 times, turned on and off phone, turned on and off bluetooth, reinstalled app multiple times, deleted and setup fitbit.

 

Nothing has worked, please help

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5 REPLIES 5

‎04-03-2019 07:39

‎04-03-2019 07:39

@tmkeane12 Welcome! It's great to see you around! 

 

I will gladly assist you with this but I will need more information about the issue. What information is missing from the account? Could you share screenshots of what you see on your account?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-03-2019 09:02

In response to AlvaroFitbit

‎04-03-2019 09:02

Mine won't sync steps.... 

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‎04-03-2019 09:10

‎04-03-2019 09:10

My Charge 2 will not sync since the latest dashboard update

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‎04-04-2019 03:25

In response to Bonnieheimerman

‎04-04-2019 03:25

Does not show steps on dashboard but they are on the device

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‎04-04-2019 12:49

In response to AlvaroFitbit

‎04-04-2019 12:49

Screenshot_20190404-144655_Fitbit.jpg

It knows I've burnt calories .. but won't show steps or sleep

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