Charge HR Dim Screen

[DimwittedCory]

All of the sudden after 4 years my screen is dim. I've tried changing the view, resyncing and updating the Charge, but I can barely read the led. Can anyone help. Obviously fitbit does not allow this tracker to be restarted or anything useful to reboot settings.

[Odyssey13]

Hi @DimwittedCory  there is the restart, which is similar to restarting your phone. As for the factory reset, it's not generally recommended, unless customer support feels it's necessary. You can learn how in this article click to go there.

[AlvaroFitbit]

@DimwittedCory It's great to see you in the Community!

Let me help you with this. You can actually restart your Charge HR by following these instructions:

1. Plug your charging cable into your computer and attach the Charge HR to the
cable.

2. When your tracker starts charging, press and hold the button for 10 or more
seconds until the Fitbit logo followed by a version number appears (for
example, “V88”).
3. Let go of the button.

Still you can contact our Support team following @Odyssey13 instructions.

Hope this helps.