Charge HR Strap Loop/Keeper

[SunsetRunner]

Hello,

Does anyone have any solutions on replacing the loop/keeper on the strap that holds the extra length of the band in place?  The loop on my wife's band broke off, and the unit was purchased in 2015 so no warranty left.  I have already contacted support, but they were unable to resolve the issue by sending me a replacement loop.  They said that it wasn't a part that they replace.

Thanks for your input....

[WendyB · Accepted solution]

You could get some Bitbelts

https://www.amazon.com/Bitbelt-Secondary-Security-Satisfaction-Guaranteed/dp/B00NQ6QCNE/ref=sr_1_1?i...

Also an O ring from any hardware store works as well

[SunsetRunner]

Hey WendyB,

Thanks for the suggestion.  I was thinking about picking something up from the hardware store but really didn't want to go that route, I like the other solution better from Amazon.

Thanks for taking the time to respond!

[rtadros]

Did it work?   I have the same problem, broken Charge HR loop.

[JoBrougham]

I have same problem. Fitbit falls off arm especially of a night time. Kind of renders it a bit useless. Absolutely poor they don't have replacements.  I'll try the O ring from hardware store, tried a rubber band but that just cut into me. Unimpressed with their service for a watch that cost $$$ and looks pretty crap with rubber band holding it on. 

[rtadros]

I managed to order a replacement strap and loop from Amazon last year and it was easy to replace. I can find the part number for you if you are interested.

I ended up frying my Fitbit on vacation abroad so I no longer use it. Haven’t bothered to buy a new one yet!

Sent from Mail for Windows 10

[JoBrougham]

Thanks for offer. I purchased the O ring from hardware store and that's
working out so far.
Pity you broke your fitbit on holidays.
Regards
Joanne

[LJChicago]

how do you know what size Bitbell replacement to buy (I have inspire hr)  thank you