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01-25-2018
07:28
- last edited on
09-06-2020
20:15
by
MatthewFitbit
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01-25-2018
07:28
- last edited on
09-06-2020
20:15
by
MatthewFitbit
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Hi! I've tried at least a dozen times to finish updating my fit bit with the help of previous community posts etc. I've decided to just restart my fit bit charge HR and erase everything completely but it will not allow me to reset, the screen is stuck updating and it's been that way for the past several days. Any tips or advice???
07-16-2018 17:10
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07-16-2018 17:10
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im having the same problem as the others tried both restarts neither worked

07-16-2018 17:53
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07-16-2018 17:53
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same here

07-16-2018 18:45 - edited 07-16-2018 18:48
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07-16-2018 18:45 - edited 07-16-2018 18:48
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@pjc14 wrote:im having the same problem as the others tried both restarts neither worked
This has worked for some of us.
Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad
Also, more good info
Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
>Contact
07-17-2018 02:06
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07-17-2018 02:06
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Ok thanks I’ll have to try another ios device I do not get the info button to forget this Device when paired to to Bluetooth. pjc14@psu.edu

07-18-2018 07:02
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07-18-2018 07:02
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I'm having the same issue. I have tried all of the above over the past 7 weeks and every time I attempt it gets stuck. I have also had issues with it syncing for the past week.

08-19-2018 08:10
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08-19-2018 08:10
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These workarounds do not work at least not for Android my Fitbit isn't showing in my Bluetooth devices so I can't remove this block. Watch is completely stuck from the initial setup I feel so jipped on my Fitbit purchase. Why is there no fix for this in 2018 if the watch has been out 2 years
08-19-2018 19:09
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08-19-2018 19:09
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ChargeHR is stuck on update tried the Bluetooth setting didn't work at all .This procedure shouldn't make it stop halfway.This watch is expensive not sure if I want another one .
08-19-2018 19:13
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08-19-2018 19:13
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I don't know that I want another one either. I might go Garmin instead

08-19-2018 23:14
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08-19-2018 23:14
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@Breezy_Baybe_NC wrote:These workarounds do not work at least not for Android my Fitbit isn't showing in my Bluetooth devices so I can't remove this block. Watch is completely stuck from the initial setup I feel so jipped on my Fitbit purchase. Why is there no fix for this in 2018 if the watch has been out 2 years
I have an apple product and all my suggestions are around an apple devive. So sorry
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
>Contact
08-20-2018 00:40
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08-20-2018 00:40
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I did all that they suggested too but nothing worked was fortunate was less than 2years so was still under guarantee .Good luck it is very annoying so sympathise with your situation !

08-20-2018 10:01
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08-20-2018 10:01
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what can Fitbit do to keep costomers wanting this watch --I'd like them to keep replacing these watches or fix the issue but in the mean time were out a watch to track our successes

09-10-2018 06:03
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09-10-2018 06:03
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Hi SantiFit,
I have tried the 2 options given by you but it didn't work. Before the firmware update my Fitbit charge battery last for 4.5 days but now it can't live up for a day. Moreover the device connection to Fitbit app on mobile get lost....is there anything else that I should try?
Thanks and regards,
Swami

11-22-2018 12:25 - edited 11-22-2018 12:26
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SunsetRunner
11-22-2018 12:25 - edited 11-22-2018 12:26
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My fibit HR has been stuck on sync for days! Ive tried all these steps and nothing. I have lost so much info that could have been tracked! Fed up is what i am! Please help. Chrishartman29@hotmail.com

04-13-2020 14:27
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04-13-2020 14:27
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My fitbit has suffered the same fate and nothing has worked. Any other options to try?

05-29-2021 21:56
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05-29-2021 21:56
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I've been also having this issue. Funny thing was that I experienced this issue with the first fitbit and then contacted Fitbit support and they sent me a replacement. But funny thing was that the replacement ended up experiencing the same issue as well!
Half bar of death on these fitbits are just so annoying :(. They become useless once in this state so I'm sad to see it's been years and there still isn't a solution to fix the affected model.


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