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Charge HR not holding charge

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‎01-12-2019 02:24 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-12-2019 02:24 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

 I just got my fitbit Charge HR today. 

I put it on charge using it's own cable for 3 hours abd set it up in the fitbit app.  I had it off the charger for less than 30 min and got an email that it needed charging again!  So, sure why not.  Put it back on charge until app told me battery was full and started looking into why it's losing battery so fast.  I've gone through the whole list, update, restart on charge, etc.  I have had it off charge for 10 minutes and its battery is at medium.  I don't know why.  It's brand new out of box as of 7 hours ago. 

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‎01-12-2019 10:50

‎01-12-2019 10:50

Welcome to the forums!

 

I would take it back and exchange it from where ever you got it.

 

If bought here than contact support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

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