Charge HR not syncing

[Pilgrim53]

Have had a Charge HR  for a number of years; used to regulate my gym sessions; have had continuous problems syncing. Well my gym sessions have stopped because of Covid and just consigned my Fitbit to the bin. Will not sync; cannot reinstall. Shant be buying another one.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Pilgrim53 It's great to see you in the Community! 

Sorry to hear that your Charge HR isn't syncing with your phone and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[owner120]

I had a similar problem. I didn't use it for a few years, previously it worked flawlessly and when I took it out recently to use I couldn't sync it, I tried everything they suggested on the forums without any luck. I managed to finally sync the tracker by turning off all the other Bluetooth devices in my room including my computer. Not sure if it was just a Bluetooth conflict, it now syncs with my Galaxy s9 every time. Hope this helps.

[Pilgrim53]

Thank you, however, do not use a phone app.

Only use my Mac and have tried turning bluetooth off and then back on. The problem is with the Fitbit; it shows a picture of a phone with the the Fitbit logo permanently on and the text for setup which I have also tried to no avail.
The fitbit does not power up even when connected to power.

Regards