Charge HR not tracking steps.

[Suzys]

Yesterday, fully charged, it did not record any steps in the middle of the day. I found that it showed the steps in active minutes, but no activity on the step chart. Today, it shows time I was out and about as time sleeping. Help please. 

Moderator edit: updated subject for clarity

[WendyB · Accepted solution]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[Suzys]

Thanks. Will give it a try

[MarlenS]

Hey @Suzys and @WendyB, it's nice to see you here! @Suzys I noticed that my friend @WendyB offered the restart process for you to fix the issue with the steps tracker, did it work? If not, please let me know and provide as many details you can so I can help you further.

See you around! 

[Suzys]

I'm not sure...I've been sick in bed, so I haven't been able to check it yet. Thanks.

Sent from my iPhone

[MarlenS]

Hello @Suzys, what a great day to step into the Community! 

Sorry to hear that you've been sick lately, I hope you're doing better. I invite you to participate in the Discussions Board where you can find other users sharing tips to workout while you're sick, awesome recipes and food to have  healthy life.

I'll be around if you need anything. 

[Luna_2010]

My HR 3 is not reflecting stats. This morning I worked out and saw my HR tracking steps, calories, miles, etc. it recorded the exercise. Now it’s decreased the number of steps, miles, calories but has kept the exercise time as recorded. Tried resetting it three times and it’s still not reflecting accurate stats... HELP!