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Charge HR screen gone blank

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‎02-08-2021 11:44 - last edited on ‎02-08-2021 12:03 by Fitbit Moderator

‎02-08-2021 11:44 - last edited on ‎02-08-2021 12:03 by Fitbit Moderator

Hi, 

I have a charge hr and it was working perfectly okay but now all of a sudden the screen won't work, it's just blank. 

When I try to charge it, the green light on the back comes on but I've tried the 15 second restart method and the other 5 second method but nothing happens. 

Is there anything that can be done to fix this? 

Thank you 🙂

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 12:18 - last edited on ‎04-29-2025 08:27 by Fitbit Moderator

‎02-08-2021 12:18 - last edited on ‎04-29-2025 08:27 by Fitbit Moderator

@PlanetChaos It's good that the community is growing! 

Let me help you with this and thank you for troubleshooting this issue.Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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