Charge HR won't turn on when not plugged in

[Sammmm]

I have a fitbit hr  and have charged it for quite some time.  When it's plugged in it'll boot up showing me the fitbit logo then a full battery But as soon as i unplug it, it shuts off and becomes in responsive. I've tried resetting it but still nothing. 

Moderator Edit: Updated Subject for Clarity

[SantiR]

@Sammmm Welcome to the Fitbit family! Thanks for taking the time to report the situation you are experiencing with your Charge HR not turning on when unplugged from the charging cable. Thanks for trying the restart steps in order to sort this out.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Hope this helps. Keep me posted! 

[Sammmm]

Thanks! So they'll contact me?

[SantiR]

@Sammmm Thanks for your reply! Yes, absolutely, they will contact you soon regarding this matter to provide a solution for you to get you back on track.

Keep an eye on your email inbox as they will contact you via that channel. 

Keep me posted! 

[Leeleelax]

This exact same problem has just happened to my sisters which I’m trying to help her fix.. she’s gutted as she loves hers and I’m gutted as I bought her it as a gift 😞.. what was the solution in the end for this...

[Bdoster1]

I am having the exact same issue. I even tried to do a factory reset but it won't let me due to the fact it doesn't do anything when it's unplugged. Please let me know if you figure something out that will fix the issue.

[Leeleelax]

I emailed Fitbit, it’s basically not fixable and out of warranty so they’ve advised I just purchase a new one, not the result I was hoping for 😞

Sent from my iPhone