Charge Hr not connecting

[Keira0103]

My charge hr when i try to set up goes all the way through to giving me the code and then just sits there saying connecting......

I have tried resetting the charge hr, uninstalling and reinstalling the app, turned bluetooth on and off. Nothing works....

What else can be the problem?

[SteveH · Accepted solution]

This can happen if your phone is not supported by fitbit. Have you checked yours at www.fitbit.com/devices ?

[Keira0103]

Hi, yes i have a samsung galaxy s7.

[czorno]

I have a 1 yr old phone: Motorola MOTOZ2. Wondering when my FitBit Charge 2 will be able to communicate with my phone. Very frustrated. This feature was my favorite with my first FitBit.

[Sweetsa]

I'm having the exact same problem. My phone is compatible and was working a few weeks ago. Now I dont know. I've uninstalled the app, force stopped the app, cleared the cache, switched bluetooth off and on, tried connecting over wifi or cell data. And I can still not connect. 

[SteveH]

@Sweetsa things to try when you get connection problems are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at:  Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com