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Charge not syncing after update

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‎08-18-2019 05:52 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎08-18-2019 05:52 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

My Charge HR updated this past week from my phone app. I noticed I was not getting notifications to my fitbit (the testing a call option didn't work either). I did everything from restarting my phone, turning off my bluetooth, etc. Last night I uninstalled the app and reinstalled it and my phone couldn't read it. I deleted it from the app and now when I try and add the device to the app it can not read it to install it back onto the app. HELP!

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4 REPLIES 4

‎08-24-2019 05:05

‎08-24-2019 05:05

Same here but won't sync unless on wifi

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‎08-24-2019 06:25

In response to Cmykoi

‎08-24-2019 06:25

I got mine to sync again (put on charger and hold in the button  and it resets the fitbit) but I'm still not getting notifications. 

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‎08-24-2019 20:11

In response to AshleyE316

‎08-24-2019 20:11 

I tried this bit it only starts a timer when I hold the button in.  Not working for me.
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‎08-25-2019 05:35

In response to Lorey

‎08-25-2019 05:35

Hi Lorey, make sure you plug it into a charger and when you see the battery charging on the display then you press the side button for around 9-12 seconds, and when you see the version number on the display then you can release the side button. Hope this helps

 

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