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Charge power

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‎03-26-2019 16:41 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎03-26-2019 16:41 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

My charge isn’t turning on after charging it and going to see if there was anything I could do. I just bought it? Any solution? Get a new one sent to me?

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‎03-26-2019 20:27

‎03-26-2019 20:27

Welcome to the forums!

 

Can you plug it in like your charging  it and do a restart?

Do it at least 3 times.

Restart

If that does not work then exchange it where ever you bought it. If at Fitbit Use the Help link at the top of the forum

 

Looking forward to seeing you around the forums!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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3 REPLIES 3

‎03-26-2019 20:27

‎03-26-2019 20:27

Welcome to the forums!

 

Can you plug it in like your charging  it and do a restart?

Do it at least 3 times.

Restart

If that does not work then exchange it where ever you bought it. If at Fitbit Use the Help link at the top of the forum

 

Looking forward to seeing you around the forums!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎12-13-2022 00:35

‎12-13-2022 00:35

If you've tried charging your phone and it won't turn on, there may be dust and dirt clogging the charging port or a problem with the USB or lightning cable.

 

Regards,

Will

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‎12-13-2022 17:29

In response to willjoe

‎12-13-2022 17:29

@willjoe the original post was in March 2019. Replying to old threads can often be confusing. There is no lightning cable for the Fitbit devices, only usb.

Stepping in the U.S.A. since September 2013. Android 14

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