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Charge tracker not responding

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‎01-12-2021 12:27 - last edited on ‎01-13-2021 03:22 by Fitbit Moderator

‎01-12-2021 12:27 - last edited on ‎01-13-2021 03:22 by Fitbit Moderator

Hi

I acquired what i think from other posts is a Charge HR  a couple of years ago and eventually re-syned it to my new phone at the weekend.

Everything was fine for 2 days and it now appears to have died.

When attaching to power the FItbit logo flashes up with V110 and then the battery full icon appears.

if unplugged the device is unresponsive.

Ive tried all the restart options. 

The screen will flash up with the logo and V110 after holding the button for the recommended time but it doesn't vibrate and goes back to being unresponsive.

 

Any suggestions as to what to try next?

 

Thanks

 

 

Moderator Edit: Clarified subject

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‎01-13-2021 05:08

‎01-13-2021 05:08

@transkid2011 Welcome to the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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