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Charge two screen gone blank

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‎12-08-2019 14:13 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-08-2019 14:13 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Hi there my charge 2 screen has stopped working. All other elements of the watch are fine but I cannot see the screen and this happened out of the blue. Can you please help? 

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4 REPLIES 4

‎12-08-2019 16:09

‎12-08-2019 16:09

Try installing a different clock face, preferably one from Fitbit.

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‎12-08-2019 23:26

In response to SunsetRunner

‎12-08-2019 23:26

Thanks but it seems to be that the lcd has stopped working all together it’s not just one screen. 

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‎12-09-2019 08:51

In response to Amypy

‎12-09-2019 08:51

Contact Customer Support.

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‎12-14-2019 19:14

‎12-14-2019 19:14

You are not alone, thousands of people are frustrated with the latest update which seems to be affecting the screen going blank, heartrate doesn't work, sleep cycles are not recording detailed results and doesn't hold a charge for long 

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