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Charge2 issues

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‎01-19-2019 14:54 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-19-2019 14:54 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Charging issues- plugged into charger seemed to be charging, unplugged it and no charge. Plugged in and reset by powering off/on. Unplugged and seemed to have an 80% charge. Within 3 hours completely dead again. 

Also, not sure if there's any c0nnection here but one of the green sensor lights on the back went out about a month ago. This Fitbit was a Christmas gift for my son (2017). Any thoughts? Still under warranty?

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‎01-19-2019 16:00

‎01-19-2019 16:00

@kristy428 wrote:

Also, not sure if there's any c0nnection here but one of the green sensor lights on the back went out about a month ago. This Fitbit was a Christmas gift for my son (2017). Any thoughts? Still under warranty?

A green sensor light went off a month ago? Any chance that your Charge 2 was submerged into water, and you are not aware of that?

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