Charge4 - no notifications

[Skeaney1027]

• Won't send me notifications, I've **** blue tooth off ,unpaired, restarted phone

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Skeaney1027 , nice to see you here. Thank you for your message and efforts. 

Please check that the energy saving mode and the do not disturb option (mute) are switched off on the mobile phone.

Also, please allow the Fitbit app running in the background.

Further more, make sure that no other Bluetooth device is connected to the cell phone or nearby. (headphones, keyboards, etc.)

You can look up these and other tips here.Why are notifications delayed or missing?

See you around. 

[Skeaney1027]

Its worked before nothing has changed and still doesn't work

Get Outlook for Android

[Anniebaby85]

So far, after unpairing from bluetooth, rebooting both (charge 4 and mobile phone) and uninstalling and reinstalling/checking for updates and ripping my hair out many hrs/days of trying to figure it all out I am receiving notifications on my charge 4. 1 more thing I need to work out but I have a feeling it's to do with my settings on my mobile phone.

Otherwise I am satisfied that its back to normal again 😆

[JuanFitbit]

@Anniebaby85 , Nice to see you here. Thank you for sharing your experience and for your efforts. I'm glad that your Charge 4 is working normal again. 

Please follow these steps, some of which you have already done, but the order is important:

• Restart your Charge 4.
• Please on phone , go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
• Go on the app. From here, try setting up the tracker as a new device.

Hope this helps.