Charge4 showing activity on Dashboard but not in Log

[EDsound]

Hi all,

    rather bizarrely, my Charge4 has decided not to log the steps I did on December 3rd. I can see them clearly on the Dashboard but there's not mention of them in the log. I need them to appear (organically) in the log so as I get my Vitality points. Have I done something daft? All the other days are fine.

over to you

Eddie 🙂

[JohnnyRow]

Can you clarify "the log" and "the Dashboard"?  These terms might not signify the same thing to everyone.

[EDsound]

Good point!

I'm logged in on Google Chrome on a laptop, not the app. The four tabs are Dashboard - Log - Community - Store. These are the 'Dashboard' and 'Log' I'm referring too.

[EDsound]

Here are some screen grabs as well. In the Activity History of the Log, there's no mention of the steps that are displayed in the Dashboard view.

[JohnnyRow]

So this is all on fitbit.com, comparing dashboard daily steps graph vs. Log Activities Today Steps. Right?  Not really looking at "Activity History", right?

And that Log > Activity > Steps chart is where your "Vitality" points are getting taken from? Are you sure?  Is that some kind of health insurance benefit?

[TrishNM]

Mine is doing the same thing. Shows on the dashboard and not the history log. Started (or stopped working) on Nov 23. Also the sleep log is not working. Help!!! 

[EDsound]

Hi Johnny,

    correct, this is all on fitbit.com and Vitality is in deed a health insurance benefit. I assumed Vitality took their info from the "Activity History" of the Log but I've just checked again and all of a sudden Vitality has recorded my step count for the 3rd and awarded me the appropriate points. Awesome!

However, it's still not listed in the Activity History on fitbit.com. Not-so-Awesome!

Contrary to others, my sleep (lack of) is still being recorded fine.

I'm not overly fussed now that I have my points on Vitality but I'll be more scrupulous in the future.

thank you for your help.

E:-)

[JohnnyRow]

The Activity History just includes activities actually classified as workouts, not all steps.  That's a whole other topic - what counts as an "exercise session": basically anything you record with the Exercise App, anything that is auto-recognized as an exercise session, and maybe anything that is manually logged as a workout.