Charger 3 horizontal lines and missing pixels

[Harleyquinn12]

My Charger 3 has horizontal lines and missing pixels.  The lines are so bad, the time no longer appears on the front.  I have restarted the device multiple times.  I took a picture but I am having trouble attaching it.  I have had the device since Christmas.  Help!

[DavideFitbit]

Hello @Lanajd, thank you for sharing this information about what you've been experiencing, and for letting us know about the steps that you already tried. 

I've proceeded to send this information to the Customer Support team so they can provide you with further assistance, so you should be getting a reply soon. 

Keep me posted on the outcome. 

[Lanajd]

Thank you! I love my fitbit and feel lost without it!

[Pierie84]

My Fitbit is doing the same but the lines as vertical. I have tried all the recommendations that you mentioned but nothing has helped it 

[lalibote]

My issue is the same: lines in the screen. I have proved all the re-starts, but it doesn't work. The bar in progress never arrived at the end. Can you help me? It was a x-mas gift and I don't want to lose it. thanks

[cvell]

Same issue here.  I changed the clock face and did a restart.  I did not get all of the vibrations in the restart that were suggested would happen.  Device is still functional but harder to read.

[LizzyFitbit]

Hi @Lanajd, it's nice to hear from you. @Pierie84, @lalibote and @cvell. Welcome to the Community Forums. I'm sorry for the delay in my response.

@Lanajd, I understand, as I'll also feel lost without mine, and I'm glad that your case is being taken care by our Support Team.

@Pierie84 and @cvell, thanks for taking the time to try the troubleshooting steps posted through this thread. I'm sorry that the issue persists on your Charge 3 devices, and be sure that I'm here to help you. I've gone ahead and requested a case for each of you so our Support Team can give you a hand. Keep an eye on your inbox.

@lalibote, thanks for letting me know about your Charge 3 and the steps that you've tried. You did a great job! I've checked with our Support Team and apparently they already took your case under their wings. You should be getting a reply soon.

Hope to see you around! 

[Pierie84]

I have horizontal lines through the time on my Fitbit. I have tried turning off and on, rebooting but nothing is working. Is there any other steps that I could take to fix this?

 

[Sam215]

This is what ha happened to my charge 3 and I have contacted customer support and all the advice I get is about restarting the watch and it doesn’t work at all! So at the moment I can’t see a thing on my watch🙄