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Charger 3 reminders to move not working

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‎01-13-2021 13:13 - last edited on ‎01-14-2021 03:22 by Fitbit Moderator

‎01-13-2021 13:13 - last edited on ‎01-14-2021 03:22 by Fitbit Moderator

My Charger 3 no longer notifies me 10 minutes before I have not reached my 250 steps. This just started happening this past week. 

 

 

Moderator Edit: Clarified subject

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‎01-14-2021 03:23

‎01-14-2021 03:23

@BHenn I hope you are doing fine.

 

Let me help you with this. Make sure that your tracker isn't in the Do not Disturb mode by long pressing the button. Also restart it by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎01-14-2021 03:23

‎01-14-2021 03:23

@BHenn I hope you are doing fine.

 

Let me help you with this. Make sure that your tracker isn't in the Do not Disturb mode by long pressing the button. Also restart it by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-14-2021 14:27

In response to AlvaroFitbit

‎01-14-2021 14:27

Worked great thank you so much.
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‎01-17-2021 10:46

In response to BHenn

‎01-17-2021 10:46

@BHenn happy to hear that my previous suggestions worked for you! Also thank you for confirming this as it may help other members in the same situation.

 

Happy stepping and stay safe!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-17-2021 12:24

In response to AlvaroFitbit

‎01-17-2021 12:24

Does the - symbol over the DND mean do not disturb is off?  Seems there's a DND and also within Settings there is a Do not Disturb.  I'm asking all of this because I'm not getting move reminders.  Everything else is working fine.

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‎01-17-2021 14:15

In response to A10Wart

‎01-17-2021 14:15

When sleep and do not is on it will show very bright, when it show gray
muted it is off
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