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Charger 3 screen and charging issues

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‎01-03-2021 11:52 - last edited on ‎01-04-2021 03:12 by Fitbit Moderator

‎01-03-2021 11:52 - last edited on ‎01-04-2021 03:12 by Fitbit Moderator

Happy New Year! Chatted with customer re the lines that appears on my screen last Dec.24 about my charger 3 followed her instructions nothing happened. But my watch got worst and yesterday it just died. I charge it the night before so i was good. But it keep vibrating yesterday. Then the lines became worst and when I touch the screen nothing happens like it froze and it my watch just died. Tried charging it but it’s not working anymore.😔

 

 

Moderator edit: updated subject for clarity

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‎01-04-2021 03:11

‎01-04-2021 03:11

Hi @Apgar23, it's great to see you in our Fitbit Community and Happy New Year you too! Regarding the screen and charging issues that your Charge 3 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and find a solution. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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