08-04-2017
13:36
- last edited on
09-09-2020
09:26
by
MatthewFitbit
08-04-2017
13:36
- last edited on
09-09-2020
09:26
by
MatthewFitbit
I have a Fitbit Heart Rate charger but cannot find the charging the cable. My Fitbit looks like a Charger 2. But, my Fitbit charger was a three-prong charger. The ones I find at Walmart and Amazon have only two bits. I can find a Fitbit Heart Rate device like mine on Amazon, but I cannot find the charging cable.
Answered! Go to the Best Answer.
12-11-2019 11:45 - edited 08-13-2021 19:24
12-11-2019 11:45 - edited 08-13-2021 19:24
@Jennifer0199 the original charge 2 cable only comes with 2 pins.
I just checked the Fitbit store and their 2 pin charging cable for the Charge 2 has been reduced to 3.95, down from 19.95.
It is your option where to by from, but you are not going to find a cable with 3 prongs. Electricity only needs 2 prongs to charge. The 3rd prong probably is needed for the initial setup at the factory.
08-04-2017 14:46
08-04-2017 14:46
You can find a replacement charger on Fitbit.com in the store. https://www.fitbit.com/shop/accessories/charge2-charging-cable
08-04-2017 17:53
08-04-2017 17:53
I don't understand what you mean by having a charger but not a cable.
But I suggest you click on "Community" at top left of this page to see pictures of the Fitbit devices to figure out which one you have. That should let you find the appropriate charger/cable from Amazon or the Fitbit store.
08-05-2017 14:46 - edited 08-05-2017 14:51
08-05-2017 14:46 - edited 08-05-2017 14:51
I have a FitBit Charge 2. I've lost my charging cable. When I've tried to order a new charging cable, I notice all the FitBit Charge 2 charging cables have only two prongs. I've included an image of my FitBit Charge 2 and what is offered on the FitBit site, Amazon, and Walmart as the charging cable for FitBit Charge 2. However, the charging cable offered by all three is not compatible to charging my FitBit.My FitBit Charge 2 on Left; Charging Cable for FitBit Charge 2--not compatible.
08-05-2017 14:50
08-05-2017 14:50
This is the problem. The image on the left represents my FitBit. The image on the right represents what FitBit, Amazon, and Walmart say is the charging cable for my FitBit. However, when I bought one, it would not work. I cannot find a FitBit Charging cable with three prongs.
08-05-2017 14:58 - edited 08-05-2017 15:04
08-05-2017 14:58 - edited 08-05-2017 15:04
This is my problem: I have a Fitbit Charge 2 Heart Rate + Fitness Wristband, and I bought a FitBit Charge 2 charging cable but it was not compatible with my FitBit Charge 2. My FitBit Charge 2 does Heart Rate, Steps, Relax Time et cetera.
When I've gone to FitBit, Amazon, and Walmart to reorder a charging cable, I receive info saying that the image on the right is the correct one--but it is not.
My FitBit requires a charging cable with three prongs, as per the image on the left, not two.
Solutions anyone?
08-05-2017 15:03
08-05-2017 15:03
This is correct. The Original cable have 2 Pins, too. I didn't know why the Tracker have 3, but it Works Fine 😉
08-05-2017 15:18
08-05-2017 15:18
Part of my confusion was when you call the device the Charger rather than the Charge or Charge 2. Not trying to be picky, but it is confusing since you are also talking about charge cable. I don't know what the three-pronged cable would be and obviously you can't post a picture if it is lost. I'm curious about the one you bought that did not work. Did it not fit onto your Charge 2 correctly, or did it just not charge the device?
08-05-2017 17:14 - edited 01-29-2018 13:27
08-05-2017 17:14 - edited 01-29-2018 13:27
My guess is that the third pin is used in the factory for some setup in loading the setup firmware.
08-05-2017 17:29
08-05-2017 17:29
But the OP only refers to 3 prongs, not 3 pins, though maybe that is he was meant.
01-05-2018 18:00
01-05-2018 18:00
Did you ever find the solution to the 2 versus 3 prong charger? I have the exact same issue. I lost my original charger and the only options available for purchase only have two prongs.
@lmgswain wrote:This is the problem. The image on the left represents my FitBit. The image on the right represents what FitBit, Amazon, and Walmart say is the charging cable for my FitBit. However, when I bought one, it would not work. I cannot find a FitBit Charging cable with three prongs.
01-05-2018 19:16
01-05-2018 19:16
@CissyTX I don't understand the issue. The pictures look exactly like mine which works fine. Yes there are 3 little metallic-looking circles on the back of the Charge 2 and only 2 metallic nubs that stick out on the charger. But it works right.
01-05-2018 19:41
01-05-2018 19:41
Everything you mentioned is correct. The original charger it came with had three metallic circles just like the fitbit itself. I lost the original charger on vacation and by the time the new one arrived (with only two metallic circles), my fitbit was completely dead. I've purchased the same charger from Amazon and Walmart and neither will charge my fitbit. I've tried numerous usb cables and power sources (wall, computer, even car). Could it be because my fitbit went completely dead? It does not vibrate- tried numerous variations messing with the clip. It always worked fine previously. The only thing different is the charger? I'm open to any ideas, tricks? Strange coincidence that it worked and charged fine prior to losing my charger. My next step is to return it to the exchange where I purchased it.
@JohnnyRow wrote:@CissyTX I don't understand the issue. The pictures look exactly like mine which works fine. Yes there are 3 little metallic-looking circles on the back of the Charge 2 and only 2 metallic nubs that stick out on the charger. But it works right.
01-08-2018 15:04
01-08-2018 15:04
The original charger comes with two pins, not three. The third pin is probably used during the initial setup during production.
01-29-2018 12:48
01-29-2018 12:48
Just adding to the conversation, the 2016 version of the Charge 2 has the 3 metallic charge posts and the original charger has 3 prongs to match. The two prong chargers haven’t worked. My Fitbit is also completely dead. Does anyone know if the 3 prong replacement charger exists
01-29-2018 13:22 - edited 01-29-2018 13:25
01-29-2018 13:22 - edited 01-29-2018 13:25
While the Fitbit Charge 2, not Charger 2 has 3 prongs, the original charger only has 2 prongs. Your two prong charging cable should work.
As for where to get a 3 prong cable, there is no such thing, @OhioTony.
Have you clean the contacts with isopropyl alcohol and a piece of paper or Q-tip
01-29-2018 13:25
01-29-2018 13:25
Got my Charge 2 in November -- still have all original accessories. The Charging cable has two pins; the Charge 2 has three.
Tempest in a teapot. . .
12-21-2018 01:22
12-21-2018 01:22
@JohnnyRow wrote:I don't understand what you mean by having a charger but not a cable.
But I suggest you click on "Community" at top left of this page to see pictures of the Fitbit devices to figure out which one you have. That should let you find the appropriate charger/cable from Amazon or the Fitbit store.
everyone knows what he’s on about, you’re just being a massive anus
12-21-2018 05:26
12-21-2018 05:26
The original FitBit charger only has two pins on it.
I have no idea what the third pin on the Fitbit module is for but the charger adapter clamps you're finding at WalMart, et. al. should work.
12-10-2019 14:54
12-10-2019 14:54
No...you can't get a Charge 2 charger on the Fitbit.com store. It only has two prongs and the Charge 2 has three prongs. It will not charge my Charge 2. Where can I find a charger that has three prongs?!?!