Check your warranty!

[Rudolf15]

To all HR users.. Your HR will fall apart in less than a year, for sure. Thousands of users have had problems with the back, or with the wristband. Within a year after the original purchase date they will send you a replacement, and even a replacement of a replacement of a replacement....if it is within a year of the purchase of the first one. So, just before this first year has ended, check your HR and ask for a replacement, your last HR ever I guess, if you see a tiny bubble, blister, or a sign of peeling!

Moderator Edit: Format

[SteveH]

Just for completeness: the warranty term is 2 years in the EU. The full terms can be found at www.fitbit.com/returns  

[Rudolf15]

That is correct...the price of Fitbit products is also a bit different in European countries, usually higher..

[SantiR]

@Rudolf15 I hope you're doing well! Thanks for sharing this information, and thanks for the clarification @SteveH. 

To add something else that might be of interest to some users; Fitbit now offers a 2 Year Protection Plan with Accidental Damage Coverage for new orders. You can activate that when ordering a new Fitbit tracker. This option will prevent a lot of problems for damaged trackers. 

Hope you find this useful. See you around! 

[DReinig]

We shouldn't have to buy extended coverage to cover known issues that aren't fixed! Fitbit should fix the known issues instead of continuing to sell the items. I just had a replacement Charge HR have the back fall off after 6 months and I'm out of luck - because it was a replacement and the original is now off warrantee. 18 months of use for $160 is a lot. And Spending $40 for the extended warrantee, and the $15 charge to replace under the warrantee....not worth spending $55 to replace a 1-2 year old Fitbit since the policy says they can end up with a reburbished fitbit.

[Sallyjane11]

Do you have any help for me? My Charge 2 has a long slender crack from the enter square top to bottom. I've had it since Nov 2016.

[USAF-Larry]

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@Rudolf15 wrote:

To all HR users.. Your HR will fall apart in less than a year, for sure.

This is not a fact.  I have had my Charge HR since December 2015, and it has not fallen apart, nor stopped working. I have not had any problem with the band, nor the tracker itself.  I don't know the extent of "Thousands of users have had problems with the back, or with the wristband", since those statistics are not published anywhere that I know of, nor do we know the percentage of defective trackers out of the millions sold.  But, to the person experiencing these problems with their tracker it is a major problem that needs to be addressed.

[gm2131]

This is correct.  My Alta HR just stopped holding a charge last week.  I called support, jumped through all of the hoops, confirmed it is not working and it is 14 months old.  Solutiion?  I can buy a new one from them with a whopping 25% discount.

[barbarajoan]

So after 14 months and the screen is absolutely gone, vertical lines etc I am expected to buy a new one? I think this is awful as clearly it happens all the time. Can it be repaired?

[SunsetRunner]

mines doing  something similar. 

[Joesan]

be aware the extended warranty does not apply for Canadians. I was misled by a support worker that yes I could buy the protection plan when setting up my device. Unfortunately that was not true. If I had been told I was not eligible would have bought locally from The Source. There I have the option of buying extended. Fitbit is very good at replacing if within the one year, however seems about a day after it will die.

Moderator edit: format.