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‎04-29-2020 13:17 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎04-29-2020 13:17 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

There are vertical lines in the display of my Charge 3. Is there a way to fix this?

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‎04-29-2020 13:33

‎04-29-2020 13:33

Welcome to the forums!

 

I would try a restart. Do it 3 times

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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1 REPLY 1

‎04-29-2020 13:33

‎04-29-2020 13:33

Welcome to the forums!

 

I would try a restart. Do it 3 times

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer