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Complimentary Replacement website link not working.

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‎05-24-2022 10:58 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

‎05-24-2022 10:58 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

I have been offered a replacement Charge 4 after the bit that connects the watch to the band broke. But when I follow the link from the email to the website and complete the form with my details it then freezes and then says the website is down for maintenance. I then replied to the helpdesks email but got a response saying my case was now closed as "It’s been a little while since we heard from you, so we closed your case."  I received the email at 23.20 last night and I've only just been able to look at it now. Hardly a huge amount of time. 

Is the website down for maintenance or is it just not working? Any help would be greatly received. Thank you. 

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‎05-24-2022 19:10

‎05-24-2022 19:10

@Carolington , Nice to see you here. Thank you for taking the time to contact Support and for your report. 

 

Don't worry. Most of our offers are valid for 30 days.

I informed our team about the link received and you should get a message via email very soon. 

 

Good luck and see you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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