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Condensation and other issues

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‎08-22-2019 09:56 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-22-2019 09:56 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I noticed condensation inside my Charge 2 approximately 2 weeks ago.  It worked fine for a while, but I starting noticing issues.  For the last few nights it has not registered my heart rate while sleeping.  And now the battery is draining more quickly.  I charged it on Tuesday and and this morning (Thursday) I had just the exclamation mark showing, and 30 minutes later it did not even show that.  I am now charging it and it shows it was completely dead.  Other than the standard "place it in rice", any other ideas?

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‎08-23-2019 13:47

‎08-23-2019 13:47

Hello @MS6381 thanks for bringing this to my attention, welcome to the Community Forums.

 

I appreciate the details that were shared in your post. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, I suggest you to get in touch with them if you have any additional questions about the outcome of your case. 

 

Don't hesitate to contact me back if you need anything else, I'll be here.

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