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Condensation on Charge 3 display

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‎02-26-2023 09:57 - last edited on ‎03-18-2023 13:06 by Fitbit Moderator

‎02-26-2023 09:57 - last edited on ‎03-18-2023 13:06 by Fitbit Moderator

Screen is dark and appears foggy.

 

I have let it sit in rice for 48 hours. What else should I try to remove the condensation that is preventing from seeing the screen?

 

Is it completely done? No longer fixable?

 

 

Moderator Edit: Clarified subject

 

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‎03-18-2023 13:15 - last edited on ‎02-21-2024 05:25 by Fitbit Moderator

‎03-18-2023 13:15 - last edited on ‎02-21-2024 05:25 by Fitbit Moderator

Hello @Monday30r. Welcome to the Community Forums! 

Thank you for the information you provided and for the troubleshooting steps you've tried. At this time, my recommendation is that you please get in touch with our customer support for further assistance.

Wilson M. | Community Moderator, Fitbit.

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3 REPLIES 3

‎03-18-2023 13:15 - last edited on ‎02-21-2024 05:25 by Fitbit Moderator

‎03-18-2023 13:15 - last edited on ‎02-21-2024 05:25 by Fitbit Moderator

Hello @Monday30r. Welcome to the Community Forums! 

Thank you for the information you provided and for the troubleshooting steps you've tried. At this time, my recommendation is that you please get in touch with our customer support for further assistance.

Wilson M. | Community Moderator, Fitbit.
Best Answer

‎03-20-2023 01:49

In response to WilsonFitbit

‎03-20-2023 01:49

Put your tracker into a bowl of dry rice for 48 hours. This will extract any moisture that remains inside the device.

 

Regards,

Rachel Gomez

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‎03-20-2023 05:38

In response to RachelGomez1619

‎03-20-2023 05:38

Thank you



Sent from my Verizon, Samsung Galaxy smartphone
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