Constant notification on off loop

[amiller85]

My charge 2 display continuously toggles between notification on/off as if the push button is stuck down. (But bit isnt.) Tried the hard reset, to no avail. Has anoyone else seen this?

[AlvaroFitbit]

@amiller85 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 is in this notification loop and thank you for troubleshooting this issue. Try cleaning the button area with compressed air at a distance, clean the area with cotton and rubbing alcohol before. After this try the restart again.

Let me know how it goes!

[kchoward95]

Yes, my notifications are always displayed as red on my phone, but when I go there no messages or notifications have come in since last June. Why is it telling me I have notifications and why am I no longer getting those "you just have 200 steps left for today" messages?

[amiller85]

No dice. I'm still experiencing the same problem. hoping fitbit will replace it I've had it for barely more than 1 year.

[Ashgreen]

Hi

My charge 2 started doing the same thing yesterday. I did the reset twice now I only have the battery icon displaying. Pressing  the button does nothing and it goes from a full charge to empty in about 30 mins

[AlvaroFitbit]

@Ashgreen A warm welcome to our Community!

I will gladly assist you with this and sorry for the late reply. Thank you for troubleshooting this issue. Since it is still present please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

I look forward to your reply.