Constant red spot on notifications?

[Ellis07gemma]

Has anyone else got a constant red spot on there notifications and they have nothing there

Moderator edit: Subject for clarity 

[HeydyF]

Hey @Ellis07gemma, it is great to see you around more! Could you please tell me where are you looking that red spot? On the app itself? Could you please post a screenshot so I can further investigate that? In addition, I'd like to ask if you still getting notifications or not at all. 

I'll be around! 

[Honime2x]

I have the same problem. It was a notification sent awhile ago, but can’t seem to delete it. The red dot is constant.

---

@HeydyF wrote:

Hey @Ellis07gemma, it is great to see you around more! Could you please tell me where are you looking that red spot? On the app itself? Could you please post a screenshot so I can further investigate that? In addition, I'd like to ask if you still getting notifications or not at all. 

I'll be around! 

---

---

@HeydyF wrote:

Hey @Ellis07gemma, it is great to see you around more! Could you please tell me where are you looking that red spot? On the app itself? Could you please post a screenshot so I can further investigate that? In addition, I'd like to ask if you still getting notifications or not at all. 

I'll be around! 

---

[HeydyF]

Hey @Honime2x, welcome aboard! Let me confirm with you. Did  the red spot appear on the Charge 2 itself when you received the notification? When you received call, text or calendar notifications? Could you please post a photo where I can see this? Or is it on the Fitbit app? Give me those details so I can help you out better. 

I'll be around! 

[runbeak]

My charge 2 fitbit has a constant red dot on notifications when I open the app on my iphone.

When I touch notifications---- it shows some from June but when I touch those, nothing happens...they don't open up or go away or anything!! very frustrating...PLEASE HELP!

[HeydyF]

Hey @runbeak, welcome aboard! Since the red dot is on the Fitbit app, could you please post a screenshot of that so I can take a look? In that way, I can further investigate this and help you out better. 

I'll be around! 

[Nicolette42]

I have the same problem. I have an iPhone. I’ve just tried to turn all notifications off. But dot is still there. It’s driving me mad.

[Nicolette42]

This is a screen shot of the red dot. 

[PaulaBar]

I have also had that red spot on the notifications tab for awhile, but only on the iPad app. It doesn't show up on my Android app. The last notification (all relating to exercise goals within reach or reached) that shows up on the list on my iPad app is from June. There is no list showing up at all on my Android app.

---

@Nicolette42 wrote:

This is a screen shot of the red dot. 

---

[runbeak]

 Have you had any luck getting it to go away? That is so weird because my last notification was from June as well… When I press on the notification button it goes to those notices but then when I tap on them they don’t open or do anything, can’t get past June I guess! Very frustrating! 

[PaulaBar]

---

@runbeak wrote:

 Have you had any luck getting it to go away? That is so weird because my last notification was from June as well… When I press on the notification button it goes to those notices but then when I tap on them they don’t open or do anything, can’t get past June I guess! Very frustrating! 

---

Not sure if this was directed at me or not, but I have not had any luck in getting it to go away on my iPad app, although there are still notifications there that stopped in June. The red spot doesn't show up on my Android app, and any notifications that were there are gone. I did a search and found this thread in the Android App Forum that talks about the discontinuance of "goal" notifications (https://community.fitbit.com/t5/Android-App/Update-6-26-2018-In-app-Notifications-no-longer-in-Notif...) and a similar thread in the iOS App Forum (https://community.fitbit.com/t5/iOS-App/Update-6-26-2018-In-app-Notifications-no-longer-in-Notificat...).

[Nicolette42]

No I still haven’t managed to get it to go away. It’s sooo annoying. 

[winnertakesteve]

I have this exact problem as well. I've restarted the phone, deleted and reinstalled the app, nothing works. this dot has been there for weeks.

.

[HeydyF]

Hey guys, @Nicolette42, @PaulaBar, @runbeak and @winnertakesteve, thanks for sharing screenshots about this issue that you are experiencing with the red dot on the notifications tab, and also, I want to thank you also for the tips you tried to fix this. Please note that our team is aware of this and already working towards a solution, so I will ask you to be patient while they are working on this. 

If you have further questions or comments, let me know!