02-17-2019
04:32
- last edited on
09-08-2020
17:14
by
MatthewFitbit
02-17-2019
04:32
- last edited on
09-08-2020
17:14
by
MatthewFitbit
Could not able to connect the charge 2 to my mobile
02-18-2019 05:45
02-18-2019 05:45
@Pujanpatel It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't sync your tracker with your phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
Let me know how it goes!
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